Advanced Medical Support Assistant (PACT)

Company Name:
Department Of Veterans Affairs
United States Citizens Excepted Service Permanent Full Time Vacancy Identification Number (VIN): 1199837
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans
This is an external announcement. Facility, VA or other Federal employees with status MUST apply under the INTERNAL announcement, CD-14-TSR-1199534-BU. All applicants applying under this external announcement will be subject to veteran's preference.
As an Advanced Medical Support Assistant (AMSA) Lead Clerk in a Patient Aligned Care Team (PACT), you will work as support for Primary Care Outpatient Clinic Team which consists of a Primary Care Provider, Registered Nurse, a Licensed Practical Nurse/Licensed Vocational Nurse. Each team provides the majority of the healthcare needs for an assigned panel of patients - with you as the primary point of contact. The team works collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.
To be successful in this position, below are a few experiences that will be helpful:
Experience collaborating, communicating, setting priorities, and organizing work according to stringent deadlines, simultaneously ensuring compliance with established processes, policies, and regulations.
Previous experience communicating tactfully and effectively, both orally and in writing, in order to meet program objectives via reports or memorandums.
Understanding of technical health care processes as they relate to access to care.
Previously experience managing a clinic by independently using reference sources, making sound decisions, and empowering the team to collaborate and resolve problems.
Ability to understand and policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Must pass pre-employment examination Must be proficient in written and spoken English Designated and-or Random Drug Testing may be required Background and-or Security Investigation required Selective Service Registration is required for males born after 12/31/1959. 1 year of specialized experience as a support assistant in a clinical area
Due to the nature and requirements of this position, previous experience working in a clinical setting is extremely necessary.
This position serves as the Advanced Medical Support Assistant (AMSA) for a PACT(Patient Aligned Care Team) and is under the supervision of Health Administration Management and Revenue Service and works as a Medical Administrative Assistant for Primary Care Outpatient Clinic Service. The AMSA PACT clerk works with a Registered Nurse, a Licensed Practical Nurse/Licensed Vocational Nurse and a Primary Care provider. Each AMSA PACT clerk may be assigned to more than one team. Each team provides the majority of the healthcare needs for an assigned panel of patients. The team works collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Duties include but are not limited to: __
performs receptionist, customer service, telephone, patient registration, means tests and other duties.
serves as front line contact with patients and sets the tone for perception concerning quality of healthcare services at the VA. Incumbent must utilize a high degree of tact and diplomacy as well as a caring, compassionate and sensitive manner.
collect insurance information to veterans, their families, and other eligible patients.
promote veteran registration for and utilization of a web based application, online personal health records for Veterans.
interviews patients to make the determination as to the eligibility for various medical services and obtains information relative to reimbursable insurance, employer's name and address, type of insurance coverage and other information needed to obtain pre-approval from the insurance company to process billings.
update and verifies demographic information, scheduling appointments, adding patients to the Recall Reminder, data entry administratively managing consultation requests, the electronic waiting list, and notifying the patient of his/her scheduled appointment.
screen/receive telephone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes, i.e. forward the calls to team members as needed and/or take messages as needed. MSA will retrieve voicemail messages, forward, or take messages per team protocol.
scan and index materials accordingly into system, on a timely basis and within established guidelines; and makes the proper disposition of documents. After the scanning and indexing process is complete, the incumbent will review the quality of scanned documents to ensure integrity of scanned images.
process first party requests for medical records and third party requests from non-VA providers.
identify incomplete encounter information on a daily basis and communicating finds to providers to facilitate accurate workload credit and revenue collection.
support patient safety standards through correct identification of all patients through use of two forms of identification, Veterans Identification Card (VIC) and full Social Security Numbers.
responds to urgent or emergent written(faxed) requests for medical information from hospitals and/or doctors, contacting professional staff to obtain information necessary to respond to request when not available in the records.
participates in the daily team huddles with each assigned team and the weekly meetings where patient care planning and management occur. The MSA is responsible for developing/maintaining effective and efficient communication systems among the patient and the team.
perform function as a Patient Health Coach by working with patients prior to a face to face visit, post visit follow up and between visits such as setting a visit agenda, checking on medication use and ensuring needed testing is conducted or engaging the patient in self-management skill building and overall enhancing the patient experience with the visit.
independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
provide administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers and other administrative and professional staff.
WORK SCHEDULE: Mon - Fri 8:00 am - 4:30 pm
A. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)
B. Experience and Education
a. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
b. Education. One year above high school (TRANSCRIPTS REQUIRED) ; or
c. Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (TRANSCRIPTS REQUIRED)
Knowledge of Current AMSA Practices. Experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current AMSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA. Make sure this is documented in your resume.
Quality of Experience. Experience is only qualifying if the experience is at a level comparable to AMSA experience at the next lower grade level.
Part-Time Experience. Part-time experience as a AMSA is creditable according to its relationship to the full-time workweek. For example, a AMSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
GRADE DETERMINATIONS: This position is GS-6. The applicant must meet the following requirements to be considered eligible. A Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the step at which the candidate will be placed in that specific grade. The salary is based on the grade and step approved for the selected candidate.
A. Experience. One year of experience equivalent to the next lower grade level.
B. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs: 1) Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. 2) Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. 3) Advanced knowledge of the technical health care process as it relates to access to care. 4) Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. 5) Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. 6) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
REFERENCES: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679 located at the Human Resources office.
If applicants are interviewed for the position, performance based interview questions will be used. For additional information regarding performance-based interviews, please review the following website on the Internet: In addition, candidates may be interviewed by a panel
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions. Applicants can verify accreditation at the following website: . All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
This position is a moderately sedentary position, with work being performed at a desk with computer. No special physical qualifications are required to perform the work, however, emotional stability is required to make sound decisions and resolve crisis situations. The work requires ability to move around the office and the medical center and to carry such items as records, books, and equipment.
Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklistor visit .
Your application, r sum and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, September 18, 2014 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
All applicants are able to submit the following supporting documents:
Cover Letter
Resume _(REQUIRED)_
Transcript _(REQUIRED if you are applying based on education)_
VA Form 10-2850c-Application for Associated Health Occupations _(REQUIRED)_ ( )
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Faxing Applications or Supporting Documents:
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1199837.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.
We will also review your application to make sure that your r sum supports the answers given in the questionnaire. If your r sum does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.
VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered: .
This announcement is for a vacancy in Belton, MO or Paola, KS. This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.

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